Ministry Category: Marketplace Ministry
Country/ Region: Vietnam
Type of Funding:  Salaried position by Joma Holding Co. (www.joma.biz)
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OVERVIEW

To provide an exceptional experience for every customer through building, managing and motivating café staff through example based leadership.  Minimum 2 year commitment required.

COMPANY DESCRIPTION

• Established in 1994, Joma Bakery Café, Ltd. Lao is the Laotian market leader for high quality coffee, fresh fast food and bakery giving a taste of home for tourists and foreign workers living abroad.  Joma has an integrated business model that covers the whole value chain: from the bakeries to the cafés to provide the highest quality in each key process.  Joma is a social enterprise which generates long term employment for severely disadvantaged women who would otherwise be considered unemployable and where both enterprise and employees reach successful development paths. The Shareholders aim to replicate across the Region the successfulJOMA’s model of a profitable company with a true social mission. The initial geographical scope of development includes Lao and Vietnam.

WHAT YOU WILL DO

• Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
•  Report on sales, costs and business performance, according to company requirements.
• Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
• Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• Manage costs and overheads, and all factors affecting the profitable performance of the shop.
• Liaise with external agencies and authorities as necessary (advertising, PR, recruitment, training, fire services, police, local council, health & safety inspectors, etc).
• Manage, maintain and report as necessary all stock.
• Manage upkeep and condition of all equipment, fixtures and fabric of shop premises.
• Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.
• Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
• Manage and maintain effectiveness of IT and other essential in-store systems.
• Develop personal skills and capability through on going training, as provided by the company or elsewhere subject to Company approval.

WHAT YOU WILL BRING

• Professional qualifications or retail experience
• Management, leadership and organizational skills
• Good computer skills.
• Being self motivated, creative, honest and reliable.
• Fluency in English (if English is second language)

NEXT STEPS

Please submit a resume and cover letter directly to Michael Harder at michael@moondata.com, copying our Converge office at sheena.wach@cmacan.org.  Please state “SPICE – Retail Manager (Vietnam)” in the subject line for efficient response to your e-mail.